JOB ID: MD-0320-SZ13

Job Title: System Administrator (SA) Skill Level 2

Security Requirements: Top Secret with Full Scope Polygraph

Job Description:

  • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

  • Manages IT system infrastructure and any processes related to these systems.

  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

  • Provides support for the escalation and communication of status to agency management and internal customers.

  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Job Requirements:

  • Provide support for implementation, troubleshooting and maintenance of IT systems.

  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

  • Manage the daily activities of configuration and operation of IT systems.

  • Provide assistance to users in accessing and using IT systems.

  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

  • Provide support for the escalation and communication of status to agency management and internal customers.

  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.

  • Provide in-depth experience in trouble-shooting IT systems.

  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications:

  • Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.

  • Bachelor’s degree in a technical discipline from an accredited college or university is required.

  • Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

  • Cyberspace Workforce Improvement Program (CWIP) compliant security personnel/CWIP certification.

Compensation:

Compensation will consist of a package including a base salary and complete benefits.

 

Job: System Administrator (SA) Skill Level 2

​Location: Ft. Meade/Annapolis JCTN, Maryland - USA
Schedule: Full-time

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