
JOB ID: MD-0320-SZ13
Job Title: System Administrator (SA) Skill Level 2
Security Requirements: Top Secret with Full Scope Polygraph
Job Description:
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Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
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Manages IT system infrastructure and any processes related to these systems.
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Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
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Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Provides support for the escalation and communication of status to agency management and internal customers.
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Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
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Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Job Requirements:
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Provide support for implementation, troubleshooting and maintenance of IT systems.
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Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
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Manage the daily activities of configuration and operation of IT systems.
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Provide assistance to users in accessing and using IT systems.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
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Provide support for the escalation and communication of status to agency management and internal customers.
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Optimize system operations and resource utilization, and perform system capacity analysis and planning.
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Provide in-depth experience in trouble-shooting IT systems.
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Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
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Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
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Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Qualifications:
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Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
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Bachelor’s degree in a technical discipline from an accredited college or university is required.
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Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
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Cyberspace Workforce Improvement Program (CWIP) compliant security personnel/CWIP certification.
Compensation:
Compensation will consist of a package including a base salary and complete benefits.
Job: System Administrator (SA) Skill Level 2
Location: Ft. Meade/Annapolis JCTN, Maryland - USA
Schedule: Full-time